# news

Kedentransservice JSC launched Telegram bot. This is another digital platform for communicating with customers.


Kedentransservice JSC is implementing the updated Digital Transformation Program of NC KTZ JSC. The use of IT solutions is reflected both in the work with clients and in the work of the team. We pursue 2 main goals: increasing the efficiency of managing the regional network of terminals of Kedentransservice JSC and automating customer relationship management processes.

It was to solve the problem of automating customer interaction management processes that in June of this year, Kedentransservice launched a Telegram bot for customers at @ao_kdts_bot.

Nowadays, when messengers are becoming more popular than social networks, there is a tendency to reduce the need to use a browser or other applications. Many actions can be done right in the chat.

We consider the Telegram bot of JSC «Kedentransservice» as a «virtual manager», which will allow the client to:

  • • to get the consultation;
  • • generate online applications for rate calculation;
  • • register in your personal account to conclude an agreement.


Telegram bot is another digital platform for communicating with potential customers that will make your life easier when interacting with us.

We value every client, we are ready to provide prompt and high-quality service for all requests!

We are waiting for you at @ao_kdts_bot